These Terms & Conditions govern your use of the 24×7 Service Support website and the repair and servicing services provided by IQBAL AHAMAD.
By accessing our website, submitting an enquiry, or requesting our services, you agree to these Terms & Conditions.
1. About Our Services
24×7 Service Support provides kitchen appliance repair and servicing services, which may include:
Gas stove repair
Gas stove servicing
Cooktop repair
Cooking range repair
Gas cooker repair
Other related kitchen appliance repair and maintenance services
The availability of services may depend on the customer’s location, appliance type, technician availability, required parts, and the nature of the problem.
2. Service Requests
Submitting an enquiry through our website, phone, email, or other communication channel does not automatically create a confirmed service appointment.
A service request will be considered confirmed only after the relevant details have been discussed and the appointment has been accepted.
We may contact you using the information provided to confirm your service request.
3. Service Inspection and Diagnosis
In some cases, an appliance may need to be inspected before the exact repair, labour requirements, parts, or final cost can be determined.
Any applicable inspection or visit charge will be communicated to the customer where reasonably possible.
The final repair requirements may differ from the initial description provided by the customer.
4. Pricing and Payment
Service charges may depend on the appliance, problem, location, labour involved, spare parts, and other applicable costs.
Where reasonably possible, applicable charges will be communicated to the customer before repair work is carried out.
Customers are responsible for paying the agreed charges for services and parts provided.
5. Spare Parts
Some repairs may require replacement parts.
The availability, price, warranty, and replacement terms of spare parts may vary depending on the manufacturer, supplier, appliance model, and part.
Where a specific part needs to be ordered, the customer may be informed about the applicable cost and payment requirements before the part is ordered.
6. Customer Responsibilities
Customers are responsible for providing accurate information regarding:
Their name and contact details
Service address
Appliance type and model, where available
The reported problem
Any other information reasonably required to provide the service
Customers should provide the technician with reasonable access to the appliance and a safe environment in which to perform the requested service.
7. Safety
Kitchen appliances, gas appliances, electrical equipment, and related components can involve safety risks.
Customers should follow appropriate safety precautions and manufacturer instructions.
If an appliance presents an immediate safety risk, customers should stop using it and seek appropriate professional assistance.
8. Service Limitations
We may decline or discontinue a repair where:
The appliance cannot be safely serviced
Required parts are unavailable
The appliance is beyond economical repair
The appliance has been substantially modified or tampered with
The working environment is unsafe
The requested service is outside our available service scope
If a repair cannot reasonably be completed, the customer will be informed.
9. Appointment Cancellation
Customers may request cancellation or rescheduling of an appointment by contacting us as soon as possible.
Applicable visit, inspection, parts, or other charges may apply where costs have already been incurred or where such charges were previously communicated to the customer.
Please refer to our Refund Policy for additional information regarding refunds and cancellations.
10. Warranty on Repair or Parts
Any warranty offered for a particular repair, labour service, or replacement part will depend on the specific service and applicable terms communicated to the customer.
A warranty, where applicable, may not cover damage caused by misuse, accidents, unauthorized modification, external factors, or subsequent repairs performed by another service provider.
11. Website Information
We make reasonable efforts to keep information on our website accurate and useful. However, service descriptions, availability, pricing, images, and other information may change from time to time.
Information on the website should not be considered a guarantee that a particular service, part, technician, price, or appointment will always be available.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.
Users should review the terms and privacy policies applicable to third
