This Refund Policy explains the terms applicable to payments made for repair, inspection, servicing, and related kitchen appliance services provided by IQBAL AHAMAD, operating as 24×7 Service Support.
1. Service Charges
Service charges may vary depending on the appliance, type of service required, location, inspection, replacement parts, and work involved.
Any applicable charges will be communicated to the customer before the relevant service or repair is carried out, where reasonably possible.
2. Advance Payments
If an advance payment is requested for a service, visit, spare part, or other service-related purpose, the applicable payment terms will be communicated to the customer before payment.
An advance payment may be refundable or non-refundable depending on the nature of the service, work already performed, parts ordered, or other costs incurred.
3. Cancellation by Customer
Customers may request cancellation of a service appointment by contacting us as soon as possible.
If the service has not yet been performed and no non-refundable cost has been incurred, any eligible advance payment may be refunded according to the applicable payment terms.
If a technician has already visited the customer’s location, inspection or visit charges may apply where previously communicated to the customer.
4. Service Not Completed
If we are unable to complete a requested repair or service, the customer will be informed of the reason.
Where a payment was made specifically for a service that was not provided, the amount eligible for refund will be assessed based on the work already performed, applicable visit or inspection charges, parts purchased or ordered, and other costs incurred.
5. Spare Parts
If spare parts are ordered specifically for a customer’s appliance, cancellation or refund may be subject to the supplier’s terms and whether the part can be returned.
Where a part has already been installed, used, or cannot be returned to the supplier, the cost of that part may not be refundable.
6. Incorrect or Defective Service
If you believe that a service was not completed as agreed or that there is an issue with the repair, please contact us promptly with details of the problem.
We may inspect the appliance and, where appropriate, provide a correction or other resolution in accordance with the applicable service terms.
7. Refund Processing
Where a refund is approved, it will generally be processed using the original payment method where practical.
The time taken for the refund to appear in the customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.
8. Non-Refundable Charges
Charges may not be refundable where they relate to services or costs that have already been incurred, including, where applicable:
Completed inspection or diagnosis
Technician visit charges
Labour or service work already performed
Spare parts purchased or installed
Special-order parts that cannot be returned
Other costs specifically communicated to and accepted by the customer
9. How to Request a Refund
To request a refund or discuss a payment-related issue, please contact us with your name, contact number, service details, payment information, and reason for the request.
IQBAL AHAMAD
Business: 24×7 Service Support
Address: H.N. 1108, Patti Harnam Singh 10, P.S. Syana, Tehsil Syana, Bulandshahr – 203412, Uttar Pradesh, India
Toll-Free Number: 1800-202-5023
Email: info@servicesupport.co.in
Additional Email: alkfarib@gmail.com
10. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services, payment arrangements, or applicable requirements.
Any updated version will be published on this page with a revised effective date.
